Confirmit Data Collection and Panel Management Solution Supports Drive for Streamlining Research Processes

New York, NY and Oslo, Norway – June 3rd 2010: Harris Interactive announced today that it has chosen Confirmit at a global level to streamline its online data collection and panel management activities.

Harris Interactive selected the Confirmit platform after a rigorous process to find a solution that could simplify its data collection and panel operation. Harris Interactive had to be sure that its chosen solution could also fully support the delivery of world-class research services on which the business is founded.

Key factors in Harris Interactive’s decision were Confirmit’s industry leadership, sophisticated product capabilities, and application flexibility.

Enzo Micali, Global EVP Technology, Operations, and Panel at Harris Interactive, commented: “At Harris, we are committed to innovation and we believe Confirmit’s platform is the best choice to support us in delivering efficient, world-class research to our clients. In addition, the extensibility offered by Confirmit’s application interfaces gives us exactly the flexibility we need to provide the specific, high-quality services our clients expect.”

The Confirmit platform will enable Harris Interactive to achieve measurable operational efficiencies when collecting online survey data, managing panel activities, and providing survey analysis to its customers around the world.

At the same time, the single-platform solution provides the additional gains of higher service quality and efficiency across the business as a whole.

Pat Molloy, Chief Strategy Officer at Confirmit, said: “It is fantastic to see that the effort we’ve put into opening up and extending the functionality of the Confirmit platform has been an important factor in Harris Interactive’s decision to use it.

“Both Confirmit Flex and our range of XML Web Services give Harris the ability to leverage the capabilities of the system and extend its functionality to differentiate its business in a highly competitive market.”

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About Harris Interactive
Harris Interactive is one of the world’s leading custom market research firms, leveraging research, technology, and business acumen to transform relevant insight into actionable foresight. Known widely for the Harris Poll and for pioneering innovative research methodologies, Harris offers expertise in a wide range of industries including healthcare, technology, public affairs, energy, telecommunications, financial services, insurance, media, retail, restaurant, and consumer package goods. Serving clients in over 215 countries and territories through our North American, European, and Asian offices and a network of independent market research firms, Harris specializes in delivering research solutions that help us – and our clients – stay ahead of what’s next. For more information, please visit www.harrisinteractive.com.

About Confirmit
Confirmit is the world’s leading SaaS vendor for Customer Feedback, Employee Feedback, and Market Research applications. The company has more than 200 employees and offices in Oslo (headquarters), Guildford, London, Moscow, New York, San Francisco, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Pattaya, Sydney, and Tokyo.

Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include British Airways, Dow Chemical, Farmers Insurance, GlaxoSmithKline, Halifax Bank of Scotland, HSBC, Intrawest, Ipsos, Nielsen, The NPD Group, Safeco Insurance, Statoil, Symantec, Virgin Media, and Wells Fargo. Visit www.confirmit.com for more information.

Contacts
Confirmit: Gary Schwartz, SVP Marketing: +1 908 208 2136
Confirmit: Pat Molloy, Chief Strategy Officer: +44 (0)1483 300 100
EMEA PR Contacts, Indigo River: Andrea Burton +44 (0)1985 850320 / Melanie Oxford +44 (0)7515 632065
US PR Contacts, Hart Boillot: Perrin McCormick +1 781 893 0053
– Nicola Dobson 03-06-2010

A revenue increase of 14%, 330 new users and an increase in partners all in the wake of major social change

London, UK – 2 June 2010 – Alterian LSE: ALN), the leader in customer engagement technology and solutions, today published its end of year financial results with revenues up 14% to £38.0m from £33.4m on the same period last year. New user wins across a wide range of vertical markets and geographies and 65 new partners who provide services to their clients based on the Alterian platform have contributed to the strong results.

David Eldridge, CEO, Alterian commented, “Alterian delivered revenue of £38m and adjusted operating profit of £7.7m for the year, which is growth of 14% in revenue and 28% in adjusted operating profit. This was an encouraging result following the deferment of certain UK contracts at the end of the third quarter.

Other highlights of the audited preliminary results for the year ended 31 March 2010 include:

Acquisitions
• Acquisition of social media monitoring company Techrigy Inc completed on 15 July 2009. Integration completed successfully and benefits coming through as expected.

Sales Momentum and Distribution Channel Growth Continues
• UK, Europe and Asia Pacific revenue growth of 11% with strong growth from small base in Asia Pacific; Americas returned to growth of 11% at constant currency (2009: 2% at constant currency)
• More than 330 new end users (2009: 210) across a wide range of vertical markets and geographies, bringing total end users to approximately 1,400.
• 65 new partners, predominantly marketing agencies, bringing the total number of partners to approximately 220.
• Partnership with Experian expanded to provide analytics and campaign management software as an integrated solution with their Cheetahmail email offering; initially in the UK and Ireland.

Geographic Reach Expanded
• Office opened in Singapore, adding to existing Asia Pacific offices in Australia and India. Initial partner and client won in Singapore.
• Partnerships signed in South America included youDB in Brazil.
• SocialEyez, a division of Media Watch Middle East, signed as partner to take Alterian’s social media monitoring solutions to the Arabic market.

Product and Solution Development
• Launch of new products including web behaviour analytics product WebJourney and reporting product Analytical Dashboard successfully completed and initial clients live.
• New offerings integrating Alterian’s pre-existing and acquired products targeted at enabling marketers to improve customer engagement across four key channels: the web, social media, email, and traditional direct marketing.
• Expansion of managed services offerings, enabling Alterian’s full product range to be made available on a Software as a Service (SaaS) basis.

“While the general economic climate remains challenging, we have entered the new financial year with a relatively strong pipeline. Our progress with product and distribution together with our strong recurring revenue model positions the Company well to address the attractive market opportunity” concludes Eldridge.

Report signals stark warning to business leaders and marketers

These results come in the wake of a new report – Your Brand: At Risk or Ready for Growth? – written by Professor Michael Hulme that signals a major social change in the way consumers listen to, and engage with, brands.

The report found that marketers are faced with the challenge of responding to rapidly changing consumer demands and expectations. Only 5 per cent of consumers surveyed in the report trusted advertising and 8 per cent believed ‘what the company says about itself.’ As global advertising levels are predicted to increase by 0.8 per cent in 2010, the report calls for businesses to redirect their marketing spend into better understanding their audiences and engaging with them through a range of channels.

“As marketers look to respond to these challenges and achieve competitive advantage for their organisation, Alterian’s powerful technology solutions can help businesses adapt,” commented David Eldridge, CEO, Alterian. “Alterian offers individual customer engagement and an extensive network of partners who are experts in assisting marketers with their business objectives.”

Alterian (LSE: ALN) enables organizations to create relevant, effective and engaging experiences with their customers and prospects through social, digital, and traditional marketing channels. Alterian’s Customer Engagement solutions are focused in four main areas: Social Media, Web Content Management, Email, and Campaign Management & Analytics.

Alterian technology is utilized either to address a specific marketing challenge or as part of an integrated marketing platform, with analytics and customer engagement with the individual at the heart of everything. Working alongside a rich ecosystem of partners, Alterian delivers its software as a service, or on premise. For more information about Alterian visit www.alterian.com or the Alterian blog at www.engagingtimes.com.

For more information, contact:

Kat Meadmore
Bite Communications
+44 (0)20 8735 9737
kat.meadmore@bitecommunications.com

Karen Gibbons
Alterian
+44 (0)117 970 3200
karen.gibbons@alterian.com
– Karen Gibbons 02-06-2010

London, UK: HulloMail™ (www.hullomail.com), voice communications innovator, is pleased to announce it has been named a winner of the prestigious Red Herring 100 Europe Awards; an award that is given to the top 100 private technology companies based in the EMEA region each year.

According to Red Herring, technology industry executives, investors, and observers regard the Red Herring 100 lists as an invaluable instrument to discover and advocate the promising start-up businesses that will lead the next wave of disruption and innovation.

Andy Munarriz, founder and CEO, HulloMail said: “To be acknowledged by the Red Herring 100 Awards for our innovation is amazing, particularly when you consider past winners of this accolade include the likes of Google, Yahoo!, Skype and Netscape. At HulloMail, we are focused on extending our voicemail and voice messaging apps for BlackBerry, Android and iPhone to match our user’s needs, in addition to expanding into new geographical regions. It’s an exciting time for our business and this award is great testament to the work the team has put in to awakening the voicemail and voice messaging space.”

HulloMail, which launched a year ago, is revolutionising the way people use voicemail by developing the most innovative and user-friendly way to send, manage and share day-to-day voice communications.

For further information regarding HulloMail, visit http://www.hullomail.com.

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Note to Editors:
Images of Andy Munarriz and screenshots of the HulloMail apps are available on request.

*Your mobile operator may charge for sending a Hullo if you exceed your monthly data allowance or you are roaming.

About HulloMail™
Formed in 2008, HulloMail™, the voice-messaging innovator, offers consumers modern voicemail applications and instant voice messaging.

The HulloMail technology, used daily by over 35 million subscribers worldwide, has been developed with an emphasis on extensive product research and consumer-led innovation.

HulloMail’s services offer a quick and easy way to manage, send, receive and share voicemails and with the new Hullo feature, provide free, instant voice messaging to mobile and email.

Mobile Operators can accelerate modernisation of voicemail-based services while greatly reducing capital expenditure by utilising the HulloMail Cloud Application Managed Service Suite.

For more information, visit http://www.hullomail.com.

Follow HulloMail on the Web:
YouTube: http://www.youtube.com/user/HulloMail
Facebook: http://www.facebook.com/pages/HulloMail
Twitter: http://twitter.com/hullomail
Flickr: http://www.flickr.com/photos/hullomail/
Slideshare: http://www.slideshare.net/HulloMail
Blog: http://hullomail.blogspot.com/
Linked In: http://www.linkedin.com/companies/hullomail

About Red Herring
Red Herring is a global media company uniting the world’s best high technology innovators, venture investors and business decision makers in a variety of forums: a leading innovation magazine; an online daily technology news service; technology newsletters, and major events for technology leaders around the globe. Red Herring provides an insider’s access to the global innovation economy, featuring unparalleled insights on the emerging technologies driving the economy. http://www.redherring.com/eventhome/

Editor’s Contact:
Peppa Sheridan
Peptalk Communications
+44 (0)1787 313822
peppa@peptalkcommunications.co.uk – Peppa Sheridan 01-06-2010

* Over half of broadband users haven’t switched their provider in over 3 years (1)
* Cost of broadband has fallen over the last 3 years whilst connection speed has increased – switching ‘inertia’ means consumers are overpaying for inferior services

With the election uncertainty settled, the very real prospect of government spending cuts and tax increases will place further pressure on UK households to save money. Reducing household bills is top of most consumers’ agendas yet one service is still being overlooked – broadband.

In a recent survey by Broadbandchoices.co.uk of 6,000 broadband customers, more than half (56.3%) admitted they hadn’t switched broadband provider in over 3 years. This is despite a drop of 34% in the average cost of standalone broadband packages (2) over the past 3 years, coupled with a 130% increase in average connection speeds (3) indicating that these ’slow switchers’ are overpaying for inferior services.

Michael Phillips, product director commented:
“We all know that the near future will bring additional financial strain with the newly elected government making difficult decisions on spending cuts and taxes, so it is vital that consumers do not needlessly overspend.

“Broadband is now perceived as an essential utility, yet it is so often overlooked when households look to cut their monthly bills. This is very disappointing as there is a fantastic selection of broadband providers available who are battling for market share and in so doing drive through cost savings and service improvements.

“Broadband customers stuck on these ‘legacy tariffs’ are really losing out as the price of broadband has fallen whilst the quality of service has improved over the last 3 years. I strongly urge anyone who hasn’t switched in a long time to use an Ofcom-accredited comparison service and check what is available to them in their area. Even if they are satisfied with their current provider they should ask to be placed on an updated package as the benefits to their service and bank balance will be immediate.”

Broadbandchoices.co.uk’s top tips for moving from a ‘legacy tariff’:

1. Compare deals in your area – the first step is to check what is available in your area as package availability and costs vary by postcode. Use an Ofcom approved comparison calculator to check out the best deals and see how your current package compares against the latest ones.

2. Haggle with your existing provider – go to your provider with a list of what is available and see if they can match it. They will not want to lose a customer and may have a newer deal you can move across to without any hassle.

3. Sign up online – if you do decide to change broadband provider remember that many ISPs offer additional discounts and incentives if you subscribe online rather than over the phone.

4. Think literally – try to realistically consider your needs as a broadband user – have they changed since you first started using the internet? If you spend a lot of time downloading you will need a package that can support that activity, whilst if all you do is email and surf you’ll probably only need a basic service.

5. Take a bundle – if you already pay for a home phone and digital TV service, it may be worth bundling up with one provider. There are often discounts for consumers who buy all three services through a single provider and there is the added convenience of having just one bill to keep track of.

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Notes:

1) 2010 Broadbandchoices.co.uk Customer Satisfaction Survey. Online survey conducted January 2010. 56.3% (3,517 out of 6,224) respondents indicated that they had either never switched ISP or had last switched 4 years ago or more.

2) All data sourced from Broadbandchoices.co.uk comparison tables January 2007 and January 2010. Price change reflects difference in first year costs (which include special offers or discounts and any additional charges such as hardware, postage costs and installation fees) of standalone broadband packages excluding line rental. Broadbandchoices.co.uk compared the average total first year cost of the 10 cheapest packages available on its comparison calculator in January 2007 and January 2010. The difference in price was 34% (£172.66 vs. £114.18)

3) Data source and methodology as above. The increase in average headline speed of the 10 cheapest packages available on its comparison calculator in January 2007 and January 2010 was 130% (14Mb vs. 6.1Mb)

For further information please contact:

Michael Phillips/Jon Ingram
Broadbandchoices.co.uk
020 7400 6234

Gug Kyriacou/Emily Church
Polhill Communications
020 7655 0550

About Broadbandchoices.co.uk

Broadbandchoices.co.uk was launched in 2005 and is the UK’s leading Ofcom accredited broadband comparison calculator.

We offer comprehensive and impartial advice on broadband, mobile broadband and bundled packages (broadband with home phone and digital TV) saving our users over £200 when they switch.

The Broadbandchoices.co.uk calculator compares thousands of different combinations of packages and provides results in a clear, intuitive table where users can rank and compare services according to their individual needs.

Users can switch online or by calling our sales team on 0800 232 1279.

Broadbandchoices.co.uk powers over 20 leading comparison services including Confused.com, Comparethemarket.com and GoCompare.com.

www.Broadbandchoices.co.uk – working hard to save you money
– Stephane Bottine 28-05-2010

PSP SecureTrading to announce new payment products; Tokenisation and Dynamic Currency Conversation at Ecommerce EXPO North 2010

Bangor, UK —- SecureTrading (http://www.securetrading.com) the online Payments Service Provider (PSP) is to announce two new payment services today.

SecureTrading is to unveil its Tokenisation and Dynamic Currency Conversation (DCC) services, allowing Ecommerce EXPO North attendees a first look ahead of its wider release to merchants.

Tokenisation eliminates the need for customers to repeatedly enter credit and debit card details and for merchants to send sensitive card details to acquirers via SecureTrading. The customer registers a credit or debit card with SecureTrading to store the sensitive card details required to process a transaction, including card number and expiry date. Upon receipt of the card details, SecureTrading sends a unique reference number (a Token number) in return that will be used for future transaction payments.

It enables the merchant to only send SecureTrading the reference number as part of the transaction process, instead of all the card details for future payments. This speeds up the entire payment process for customers and reduces the PCI burden on the merchant by taking care of the storage of the card number.

Dynamic Currency Conversion (DCC) is a financial service in which holders of credit cards have the cost of a transaction converted to their local currency when making a payment in a foreign currency. Developed in partnership with Travelex and Barclaycard Business the advantages for merchants using DCC are:

- Shoppers know instantly how much an item is in their currency leading to increased sales
- Merchants earn new revenue from transactions they are already accepting via commission on the currency conversion
- Offers simple and flexible integration and deployment models to suit merchants of all shapes and sizes

- Provides the experience and expertise of three leading providers;
– Travelex is the world’s leading foreign exchange specialist
– Barclaycard Business the leading UK provider of card acceptance solutions
– SecureTrading is the UK’s leading payment processor.

Jon Prideaux, deputy chief executive at SecureTrading explains, “SecureTrading is always looking how to maximise the efficiency of payment service whilst maintain the exceptional high levels of security required. Our products are PCI Level compliant to maintain the highest levels of security for customers in using these two products.

The benefits are clear with both new services; Tokenisation removing the need for customers to be concerned storing data thus meeting PCI Compliance requirements. With DCC, it makes it far easier for businesses to trade, especially abroad with more transparent conversion that makes the purchase cycle an easier journey.”

SecureTrading is also presenting a seminar entitled “Collaborative Commerce – The importance of choosing the perfect ecommerce partner”. The joint SecureTrading & BT Fresca will be held in Theatre 1 from 10.30am to 11.00am on Thursday, 27 May 2010.

Visit SecureTrading at stand 108 to learn more about the PSP.

—-Ends—-

—-Notes to editors—-

Register for the SecureTrading and BT Fresca seminar at
http://sn.im/vvkx9. Visit SecureTrading at stand 108.

The media spokespeople for SecureTrading is Ian Cushion, marketing & sales manager.

Photographs are available of the SecureTrading team.

About SecureTrading
http://www.securetrading.com

Founded in 1997 in the UK, SecureTrading is an independent payment processor that represents SMEs, medium and large organisations across a variety of industries. SecureTrading is fully PCIDSS Level 1 accredited and incorporates 2048-bit encryption, 3-D Secure and AVS Security Code into its payment processing systems. SecureTrading’s counter-fraud products makes SecureTrading’s Payment System one of the safest ways to trade online.

SecureTrading products offer most comprehensive suite of counter-fraud services available and offer alternative Payment Methods such as PayPal and Ukash.

Follow SecureTrading on Flickr http://flickr.com/photos/SecureTrading, Facebook http://facebook.com/SecureTrading, Twitter http://twitter.com/SecureTrading and YouTube http://youtube.com/SecureTrading.

—-Contact—-

SecureTrading

Ian Cushion, Marketing & Sales Manager.
Telephone: +44 (0)1248 672 071

Sian Parry, Marketing & Sales Executive
Telephone: +44 (0)1248 672 078
Email: marketing @ securetrading.com

Website: http://www.securetrading.com
Twitter: http://www.twitter.com/SecureTrading

Elemental Communications

Tim Gibbon, Director

Mobile: +44 (0) 7930 375 663
Telephone: +44 (0) 843 208 4592
Email: mediacentre @ elementalcomms.co.uk

Website: http://www.elementalcomms.co.uk
Twitter: http://twitter.com/elementalcomms

– Tim Gibbon 27-05-2010